Refund Policy

Vunolin sells digital education content. Like most digital subscription services, our purchases are not refundable by default, except in the limited situations described below or where local consumer law gives you a stronger right. We follow the same approach as Duolingo, Apple Arcade, and other digital subscriptions.

App Store purchases

If you subscribed inside the iOS app, your purchase is handled entirely by Apple. We do not have the ability to issue refunds for App Store purchases; only Apple can.

To request an Apple refund, go to reportaproblem.apple.com, sign in with your Apple ID, find the Vunolin charge, and choose Request a Refund. Apple usually responds within 48 hours.

Google Play purchases

If you subscribed inside the Android app, your purchase is handled entirely by Google. We do not have the ability to issue refunds for Google Play purchases; only Google can.

To request a Google Play refund, go to play.google.com, open Account, Order History, find the Vunolin charge, and choose Request a refund or Report a problem. Google usually decides within 1 to 4 business days.

Web purchases through Paddle

Web purchases through our website are processed and refunded by Paddle as our Merchant of Record. They are non-refundable by default, with two exceptions:

14-day refund window. Within 14 days of your first web purchase, if you haven't meaningfully started using the digital content, you can cancel your subscription and get a full refund. This is Vunolin's voluntary refund window. Once you begin using the content, the window closes. If the law in force where you live grants a stronger right, that right still applies.

Technical errors and unauthorised charges. If you were charged twice for the same subscription, if a renewal billed an amount different from what you signed up for, or if someone other than you made a charge from your card, we refund without question. Just email us with the transaction details.

Your statutory consumer rights

Nothing in this policy removes a right you have under your local consumer law. If you live somewhere with stronger refund protections, those apply. The policy above is a floor, not a ceiling. If you think you should be entitled to a refund under your local law, email us and we will look at it.

How to request a refund from us

For web purchases that qualify under sections 4 or 5 above, Open a support ticket and include the following:

• The email address on your account
• The plan you purchased (Family, Pro, or Teacher)
• The approximate date of purchase
• Whether you have used the service since the purchase
• The reason you are requesting the refund

We aim to reply within 2 business days. Approved refunds are sent back to your original payment method within 5 to 10 business days, depending on your bank.

Cancelling is not the same as refunding

You can cancel your subscription at any time and keep access until the end of the period you already paid for. Cancelling does not by itself trigger a refund for the current period. If you also want money back, follow the refund steps above.

Contact

Questions about this policy or a refund request? Email contact@vunolin.com. We aim to reply within 2 business days.